Privacy Policy
Muna Jewellery LLC respects your privacy and is committed to protecting personal information collected through our website, communications and transactions.
This Privacy Policy explains how we may collect, use, store and share information when you visit munajewellery.ae, contact us, make an enquiry or arrange a purchase with Muna Jewellery.
1. Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Full name
- Mobile/WhatsApp number
- Email address
- Billing or delivery information
- Order and product information
- Store pickup information
- Payment and transaction information
- Communications with Muna Jewellery
- Details you enter at checkout, including if you start an order but do not complete it (kept for up to 90 days so that we can follow up and offer help)
- Identification or verification information where required
- Information reasonably required for fraud prevention, security, AML/KYC or other legal and regulatory requirements
Our website may also automatically collect certain technical information, such as device, browser, IP address, cookies and website-usage information.
2. How We Use Your Information
We may use personal information to:
- Respond to enquiries
- Process and verify orders
- Confirm live-price bullion transactions
- Arrange payments
- Arrange delivery or store pickup
- Verify customers or recipients where appropriate
- Provide customer service
- Maintain transaction and business records
- Detect and prevent fraud or misuse
- Protect our customers and business
- Meet accounting, tax, AML/KYC and other legal or regulatory requirements
- Operate, maintain and improve our website and services
3. WhatsApp Communications
Certain order and payment arrangements may be completed through Muna Jewellery’s official WhatsApp channel.
This may include arrangements relating to:
- Bank transfers
- Delivery
- Store pickup
- Order confirmation
When you choose to communicate with us through WhatsApp, information transmitted through that service may also be processed according to WhatsApp’s own privacy practices.
For your security, do not send your online-banking password, PIN, card CVV or payment OTP to Muna Jewellery through WhatsApp or social media.
4. Payments
Depending on your selected payment method, Muna Jewellery may provide payment instructions, bank-transfer information or secure payment links through our official communication channels.
Payment providers and financial institutions may process information necessary to complete your transaction according to their own terms and privacy policies.
Muna Jewellery does not need your online-banking password, card PIN or CVV through WhatsApp.
5. Identification & High-Value Transactions
As a jewellery and precious-metals business, Muna Jewellery may request identification or additional customer information where reasonably necessary for:
- Customer or recipient verification
- High-value transactions
- Fraud prevention
- Delivery or pickup security
- AML/KYC compliance
- Other applicable legal or regulatory requirements
Information will only be requested and handled where reasonably necessary for legitimate business or legal purposes.
6. Delivery & Store Pickup
For delivery and pickup orders, we may collect and use information necessary to verify that high-value products are released to the correct customer or authorized recipient.
Depending on the transaction, this may include recipient details, delivery information, signature, OTP confirmation, order references or other reasonable proof of delivery or collection.
These records may also be used to investigate delivery disputes or claims of non-receipt.
7. Website Platform & Service Providers
Our online store is operated using WordPress and WooCommerce.
Our website platform and other service providers may process certain information necessary to operate the website and provide their services.
We may also use trusted service providers for functions such as payments, communications, website hosting, analytics and delivery.
Information is shared only where reasonably necessary for the relevant service or where otherwise permitted or required by law.
8. Sharing Personal Information
Muna Jewellery does not sell customers’ personal information.
We may disclose information to appropriate third parties where reasonably necessary, including:
- Website platform and service providers
- Payment providers and financial institutions
- Delivery and logistics providers
- Professional advisers
- Accounting or compliance service providers
- Government, regulatory, law-enforcement or judicial authorities where legally required
9. Cookies & Website Technologies
Our website may use cookies and similar technologies required for the operation, security, functionality and analysis of the website.
Some cookies may also be provided by other services used by the store.
Where required, customers may be provided with options regarding non-essential cookies.
10. Data Security
Muna Jewellery takes reasonable administrative, technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable business, accounting, tax, AML/KYC, legal and regulatory requirements.
Different types of information may therefore be retained for different periods.
12. Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights concerning your personal information.
You may contact Muna Jewellery if you wish to request access to or correction of your personal information or make another privacy-related request.
Certain information may need to be retained despite a request where retention is required or permitted by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or applicable legal requirements.
The latest version published on our website will apply.