سياسة الخصوصية
Privacy Policy
Muna Jewellery LLC respects your privacy and is committed to protecting personal information collected through our website, communications and transactions.
This Privacy Policy explains how we may collect, use, store and share information when you visit munajewellery.ae, contact us, make an enquiry or arrange a purchase with Muna Jewellery.
1. Information We May Collect
Depending on how you interact with us, we may collect information such as:
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Full name
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Mobile/WhatsApp number
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Email address
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Billing or delivery information
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Order and product information
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Store pickup information
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Payment and transaction information
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Communications with Muna Jewellery
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Identification or verification information where required
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Information reasonably required for fraud prevention, security, AML/KYC or other legal and regulatory requirements
Our website and Shopify may also automatically collect certain technical information, such as device, browser, IP address, cookies and website-usage information.
2. How We Use Your Information
We may use personal information to:
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Respond to enquiries
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Process and verify orders
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Confirm live-price bullion transactions
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Arrange payments
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Arrange delivery or store pickup
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Verify customers or recipients where appropriate
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Provide customer service
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Maintain transaction and business records
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Detect and prevent fraud or misuse
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Protect our customers and business
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Meet accounting, tax, AML/KYC and other legal or regulatory requirements
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Operate, maintain and improve our website and services
3. WhatsApp Communications
Certain order and payment arrangements may be completed through Muna Jewellery's official WhatsApp channel.
This may include arrangements relating to:
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Bank transfers
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Cash-order deposits
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Credit/debit card payments
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Tabby
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Delivery
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Store pickup
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Order confirmation
When you choose to communicate with us through WhatsApp, information transmitted through that service may also be processed according to WhatsApp's own privacy practices.
For your security, do not send your online-banking password, PIN, card CVV or payment OTP to Muna Jewellery through WhatsApp or social media.
4. Payments
Depending on your selected payment method, Muna Jewellery may provide payment instructions, bank-transfer information or secure payment links through our official communication channels.
Payment providers and financial institutions may process information necessary to complete your transaction according to their own terms and privacy policies.
Muna Jewellery does not need your online-banking password, card PIN or CVV through WhatsApp.
5. Identification & High-Value Transactions
As a jewellery and precious-metals business, Muna Jewellery may request identification or additional customer information where reasonably necessary for:
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Customer or recipient verification
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High-value transactions
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Fraud prevention
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Delivery or pickup security
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AML/KYC compliance
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Other applicable legal or regulatory requirements
Information will only be requested and handled where reasonably necessary for legitimate business or legal purposes.
6. Delivery & Store Pickup
For delivery and pickup orders, we may collect and use information necessary to verify that high-value products are released to the correct customer or authorized recipient.
Depending on the transaction, this may include recipient details, delivery information, signature, OTP confirmation, order references or other reasonable proof of delivery or collection.
These records may also be used to investigate delivery disputes or claims of non-receipt.
7. Shopify & Service Providers
Our online store is operated using Shopify.
Shopify and other service providers may process certain information necessary to operate the website and provide their services.
We may also use trusted service providers for functions such as payments, communications, website hosting, analytics and delivery.
Information is shared only where reasonably necessary for the relevant service or where otherwise permitted or required by law.
8. Sharing Personal Information
Muna Jewellery does not sell customers' personal information.
We may disclose information to appropriate third parties where reasonably necessary, including:
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Shopify and website service providers
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Payment providers and financial institutions
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Delivery and logistics providers
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Professional advisers
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Accounting or compliance service providers
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Government, regulatory, law-enforcement or judicial authorities where legally required