Terms of Service

Muna Jewellery LLC

These Terms of Service apply to the use of the Muna Jewellery website and orders placed or arranged through Muna Jewellery.

By using our website or proceeding with an order, you agree to these terms.

Live Bullion Pricing

Gold, silver and other investment precious-metal prices fluctuate continuously according to international markets and other pricing factors.

Prices displayed on our website are therefore subject to change.

A price displayed on the website does not by itself constitute a guaranteed or reserved price.

Submitting customer details, selecting a payment method, or starting a WhatsApp conversation also does not by itself reserve a bullion price.

Bank Transfer

Customers selecting bank transfer may be directed to Muna Jewellery’s official WhatsApp channel.

Muna Jewellery will provide the applicable payment instructions and confirm the relevant bullion price and any applicable reservation conditions.

Customers should transfer funds only to bank details provided through Muna Jewellery’s authorized channels.

Bullion Sales Are Final

Due to fluctuations in precious-metal prices, confirmed sales of gold bars, silver bars and other investment bullion are final, non-returnable, non-refundable and non-exchangeable, subject to rights that cannot legally be excluded under applicable UAE law.

Delivery & Pickup

Delivery and store pickup are subject to our separate Delivery & Pickup Policy.

Customers may be required to provide appropriate identification when collecting or receiving high-value orders.

Returns & Refunds

Returns, refunds and exchanges are governed by our separate Returns & Refunds Policy.

Website Use

Customers must not attempt to manipulate website prices, interfere with the operation or security of the website, submit fraudulent information, or misuse Muna Jewellery’s ordering systems.